FAQ

Products

What are your shoes made of?
It depends.

Most of the fabrics and finishes we use for the actual shoe are developed and produced by Schoeller. All their products are BlueSign® approved, meaning that everyone in the whole production chain can work in safe and healthy working conditions and that the resources are as environmentally friendly as possible.

These are the fabrics and finishes we use the most, and the possible ingredients shown on the Schoeller website:
  • keprotec® (high-tensile polyamide, different coatings and finishes, Kevlar®*, Cordura®**)
  • dynatec® (high-tensile polyamide, elastic monofilaments, Cordura®**)
  • ecorepel® (paraffin chains. Free of fluorocarbons and therefore biodegradable!)
  • c_change™ (membrane of polymers)
  • coldblack® (information is coming)
Our mock suede and our mock leather are both different kinds of microfibre.
The high gloss shoes are polyurethane.

All shoe laces are polyester.

The Eco-OrthoLite® insoles are partly made of biodegradable polyurethane from castor oil, and partly from recycled polyurethane.

The soles of our safety shoes, hiking shoes, London Walkers and sneakers are made of RPU, a hardwearing patented form of polyurethane. The manufacturer is Stemma from Italy.

Our London Walkers have a so-called Energy Gel® pad in their soles, reducing the shock from your foot coming down and lifting your foot a bit extra as you raise it. These pads are made by Arbesko from Sweden. The materials they use are TPU (thermoplastic polyurethane) and TR, a synthetic kind of rubber.

The Grip+ soles are made by Solepex from Finland. They combine different kinds of rubber and polyurethane (RPU and TPU) in order to get a sole with maximum grip.

  * an aramid (aramids are a group of polymers) patented by DuPont
** group of nylon based fabrics, patented by INVISTA
I am allergic to tanning agents. Can I wear your shoes?
Yes. We do not use tanning agents. Many people are allergic to the chrome in it. Our shoes do not contain chrome. However, many people who are allergic to chrome are also allergic to modern glues. We use these glues because they are animal friendly, but with some people they can cause an allergic reaction.
Are your shoes organic, ecological and/or fair trade?
Our shoes are made of high tech synthetic fabrics. This means that by default they are not organic. We chose to do this because it would increase the quality of our shoes in such a manner that they would have all the benefits of leather, while they would last longer.

We do our utmost best to make sure the impact on the environment is brought to a minimum, that every worker in the process can work in safe and healthy working conditions, that they are paid fairly and that there are no children involved. Most of the fabrics we use come from Schoeller from Switzerland. Their brand is BlueSign® approved. BlueSign® is the most stringent certification mark there is when it comes to both the environment and the treatment of the workers. Contrary to other certification marks, they keep an eye on the whole process. That way you can be sure that the resources are as sustainable as possible, that toxics are actively being avoided (or, when absolutely necessary, are kept to an absolute minimum) and that neither the environment, nor the workers or the surrounding communities will suffer from the use of these toxics.

The shoes themselves are either made in Portugal or in Indonesia. The factory in Portugal obviously sticks to the European labour laws and standards. The factory in Indonesia, Mangul Jaya, is not just any Indonesian factory. Most employees have been working there for over 20 years. They are paid well enough to feed and support their families and everyone is allowed to follow their religion. The factory even has a mosque inside.

Order

Is there a place where I can try the shoes before I buy them?
We do not have physical shops of our own, but if you are lucky you have a reseller nearby. If not, do not worry. We understand that it is very difficult to determine whether the shoe is really what you are looking for if you cannot try it before you buy it. That is why for every order you make, you get one free exchange. For more details, please see our returns page.
How long does it take for me to receive my shoes?
That depends on where you live.

The Netherlands: 1-2 days
Belgium: 1-2 days
Germany: 2-3 days
Luxembug: 2-3 days
United Kingdom: 3 days
Other European countries: up to 5 days
Rest of the world: up to 3 weeks

*Please note: you must place your order by 13:00 Central European time Monday through Friday for the above delivery times to apply.
If my shoes don't fit well, can I send them back?
Yes, as long as you do not try the shoes outside, you do not remove any tags and you use the original shoe box, you can send them back within 30 days after you received the shoes. For more information, please see our returns page.
What are the payment options?
In our webshop we have different payment methods:
  • PayPal
  • GiroPay
  • Banktransfer
  • Mastercard
  • MisterCash
  • Visa
  • iDEAL
  • AfterPay
  • Klarna
Are your prices including VAT?
Yes, all of our prices are including VAT.

Delivery and shipping costs

Can I track my parcel when it is sent?
Yes. As soon as your shoes are sent you get an email with a track-and-trace code.

For shipping inside Europe we mostly use DPD. You can track your parcel at www.dpd.com/tracking.

For shipping to Greece, Iceland, Norway, Portugal, Spain, Sweden, and most countries outside Europe we use PostNL, who cooperate with your local postal services. You can track your parcel at www.internationalparceltracking.com/#/search.
How much are the shipping costs?
It depends on where you live.

Shipping rates
€4,95
Austria (AT)
Belgium (BE)
Denmark (DK)
France (FR)
Germany (DE)
Luxemburg (LU)
the Netherlands (NL)
United Kingdom (UK)
  €19,95
Finland (FI)
Ireland (IE)
Italy (IT)
Liechtenstein (LI)
Monaco (MC)
Poland (PL)
Switzerland (CH)
 
  €24,95
Greece (GR)
Iceland (IS)
Norway (NO)
Portugal (PT)
Spain (ES)
Sweden (SE)

 
  €35,95
Rest of the world






 

Please note: there are some countries outside the EU, UK and USA that will sometimes raise extra duties and taxes. Countries known to do this sometimes include Australia, Canada, Chile, Israel, Japan, Mexico, Russia, Singapore, South Korea, and Thailand. Of course we do our best to avoid this, but in the end it is the local authorities who decide about whether you have to pay extra or not. Every country and every customs official is different.
These duties are paid to the government, so unfortunately we cannot refund them. Exchanges should be exempt from duty, but unfortunately we cannot guarantee this. Also, if you did not have to pay for previous orders, that does not mean that there won't be any duties in the future. There is always a possibility you will be billed by your local authorities before your parcel is delivered.
How much time do I have to try my new shoes?
You have 30 days, counting from the day you received the shoes. Within this term you can return the shoes if:
  • you did not wear them outside;
  • the shoes do not show any signs of wear;
  • all tags and accessories are still there;
  • you return them in the original shoe box, with an extra box around it so the actual shoe box stays clean and undamaged.
For more details, see our returns page.
I had to pay duties on my delivery. Am I entitled to a refund?
No. There are some countries outside the EU, UK and USA that will sometimes raise extra duties and taxes. Countries known to do this sometimes include Australia, Canada, Chile, Israel, Japan, Mexico, Russia, Singapore, South Korea, and Thailand. Of course we do our best to avoid this, but in the end it is the local authorities who decide about whether you have to pay extra or not. Every country and every customs official is different.
‚ÄčThese duties are paid to the government, so unfortunately we cannot refund them. Exchanges should be exempt from duty, but unfortunately we cannot guarantee this. Also, if you did not have to pay for previous orders, that does not mean that there won't be any duties in the future. There is always a possibility you will be billed by your local authorities before your parcel is delivered. We understand how unpredictable and unreliable that sounds, but there is nothing we can do to change it.

Defects and guarantees

The shoes were delivered damaged. How are we going to solve this?
We are sorry to hear your shoes are damaged.
Our products are made and sent with the greatest possible care. Unfortunately that is no guarantee that everything will always be perfect. Of course we will solve this for you! Please contact us as soon as possible (within 30 days after you received your shoes), and tell us what is wrong. Please also send us some clear pictures of the defect. That way we, together with you, can decide what the best solution is.
I am not entirely satisfied with the quality of the shoes. How are we going to solve this?
We are very sorry to hear that!
Eco Vegan Shoes are manufactured and shipped with the greatest possible care, so the greatest quality can be provided. However, there is a small possibility that a manufacturing defect that has not been detected up to now caused your shoes to wear out very quickly. In order to keep down the costs for both you and us, we ask you to send us some clear digital photos of the flaw. We will do our best to solve the problem in a satisfying way. Please note: in some cases we will have to investigate the shoes ourselves. Therefore we might ask you to send them back to us, so please do not throw away your shoes! Of course in such cases you can get a refund for the shipping costs.

Please take into account that we cannot guarantee a refund when:
  • you put off your shoes without untying the laces;
  • you use your shoes for things they are not meant for, such as extreme sports and occupations where you need heat resistant shoes;
  • the problems come from an abnormality in your way of walking that cause your soles to wear out in an asymmetric way.